Shipping Policy

Order Processing Time

Our orders generally ship within 5 business days of their receipt, i.e. 5 working days from the moment your payment is approved excluding weekends and national holidays, unless the product page states differently. Custom made items may take extra time to be produced. Urgent order processing is available on request. If there is a specific deadline to be met, please make sure you indicate it in the checkout comments box.

Shipping Options

We ship from facilities located in Europe, Russia, and the United States. Orders from Europe and Russia are shipped via airmail, EMS, and UPS Express. Orders from within the United States are generally shipped via USPS but we may also use UPS and FedEx. Transit times are estimates only. In very rare cases, there may be customs clearance delays. Recipients are responsible for any applicable duties or taxes. Shipping and handling charges are based on weight and volume. Eligible countries are listed when creating an account. Please contact us if your country is not listed.

• Airmail. International airmail normally takes up to 14 business days but may take longer during holidays. USPS takes up to 5 business days for shipments sent within the United States.
• Express. Express (EMS) is a registered shipping method that requires signature on delivery. Delivery normally takes up to 10 business days but may take longer during holidays. Delivery progress may be traced online using codes provided upon dispatch. For instance, Australia Post, Chronopost, Deutsche Post, Parcelforce, and USPS websites can be used for this purpose by customers in respective countries.
• UPS Express. UPS delivery may be arranged only upon request and payment of extra charge as advised by us. Exact postage is calculated upon order placement.

PayPal Special Terms

We only ship to confirmed addresses when PayPal is used as a payment option. Any refunds are made less original PayPal fees (up to 4.5%).

High Value and Express Orders

Orders in excess of $200 and those shipped via express mail (including UPS) may only be delivered to the billing address associated with the card used for purchase.

Returns

We are dedicated to making sure you are absolutely thrilled with every item ordered from Russian Legacy. However, if an item does not match its picture or description, and you are not happy with it, please contact us within 7 calendar days of the delivery date.

Please note that refunds are subject to a 20% restocking fee, and any shipping charges are non-refundable. Buyer pays return postage. Returns must be made within 2 business days of return authorization using the same shipping option as used by us originally. Merchandise must be unused and in fully resaleable condition.

Unlisted items, as well as promoted, custom made, and wholesale orders are non-refundable. Orders for mink fur hats and any hats in sizes below 7 1/8 (57 cm) and above 7 5/8 (61 cm) are also non-refundable.

Please do not make returns before communicating with us.