Our orders generally ship within 5 business days of their receipt, i.e. 5 working days from the moment your payment is approved excluding weekends and national holidays, unless the product page states differently. Custom made items may take extra time to be produced. Urgent order processing is available on request. If there is a specific deadline to be met, please make sure you indicate it in the checkout comments box.
We ship from facilities located in Europe, Russia, and the United States. Orders from Europe and Russia are shipped via airmail, EMS, and UPS Express. Orders from within the United States are generally shipped via USPS but we may also use UPS and FedEx. Transit times are estimates only. In rare cases, there may be customs clearance delays. Recipients are responsible for any applicable duties or taxes. Shipping and handling charges are based on weight and volume. Unfortunately, we are unable to offer free shipping. If no postage is displayed, customers are encouraged to inquire in advance. Otherwise, we email about this once ordered items are packaged, weighed, and measured. Eligible countries are listed when creating an account. Please contact us if your country is not listed.
We only ship to confirmed addresses when PayPal is used as a payment option. Any refunds are made less original PayPal fees (up to 4.5%).
Orders in excess of $300 may only be shipped via expedited mail. When a card is used as a payment method, we will only deliver to the billing address.
We are dedicated to making sure you are absolutely thrilled with every item ordered from Russian Legacy. However, if an item does not match its picture or description, and you are not happy with it, please contact us within 7 calendar days of the delivery date.
Please note that refunds are only issued upon item(s) return. There is a 20% restocking fee and any shipping charges are non-refundable. Buyer pays return postage. Returns must be made within 7 calendar days of return authorization using a tracked shipping option that includes insurance. Merchandise must be unused and in original, fully resalable condition. The restocking fee also applies to any unshipped orders that are already in production.
Unlisted items, as well as promoted, custom made, and wholesale orders are non-refundable. Orders for designer items, mink fur hats, any hats in size 7 1/8 (57 cm) and below, any hats in size 7 5/8 (61 cm) and above, and hats with optional ear flaps are also non-refundable.
Please do not make returns before communicating with us.