Shipping Policy

Order Processing Time

Our orders generally ship within 5 business days of their receipt, i.e. 5 working days from the moment your payment is approved excluding weekends and national holidays, unless the product page states differently. Custom made items may take extra time to be produced. Urgent order processing is available on request. If there is a specific deadline to be met, please make sure you indicate it in the checkout comments box.

Shipping Options

We ship from facilities located in Europe, Russia, and the United States. Orders from Europe and Russia are shipped via airmail, EMS, and UPS Express. Orders from within the United States are generally shipped via USPS but we may also use UPS and FedEx. Transit times are estimates only. In rare cases, there may be customs clearance delays. Recipients are responsible for any applicable duties or taxes. Shipping and handling charges are based on weight and volume. Unfortunately, we are unable to offer free shipping. If no postage is displayed, customers are encouraged to inquire in advance. Otherwise, we email about this once ordered items are packaged, weighed, and measured. Eligible countries are listed when creating an account. Please contact us if your country is not listed.

• Economy shipping option normally takes up to 14 business days but this may be extended during holidays. Shipments sent within the United States take up to 5 business days.
• Standard is a registered shipping method that requires signature on delivery. It normally takes up to 10 business days in transit with potential delays during holidays. Delivery progress can be followed online using tracking codes provided upon dispatch. For instance, Australia Post, Chronopost, Deutsche Post, Parcelforce, and USPS websites can be used for this purpose by customers in respective countries.
• Expedited 1-5 business day delivery may be arranged upon payment of extra charges as advised by us. Exact postage is calculated upon order placement. Please note that the $69.99 quote is a placeholder that may be revised.

Special PayPal Terms

We only ship to confirmed addresses when PayPal is used as a payment option. Any refunds are made less original PayPal fees (up to 4.5%).

High Value Orders

Orders in excess of $300 may only be shipped via a tracked shipping option, i.e. standard or expedited. When a card is used as a payment method, we will only deliver to the billing address.

Returns

We are dedicated to making sure you are absolutely thrilled with every item ordered from Russian Legacy. However, if an item does not match its picture or description, and you are not happy with it, please contact us within 7 calendar days of the delivery date.

Please note that refunds are subject to a 20% restocking fee, and any shipping charges are non-refundable. Buyer pays return postage. Returns must be made within 7 calendar days of return authorization using the same shipping option as used by us originally. Merchandise must be unused and in fully resalable condition.

Unlisted items, as well as promoted, custom made, and wholesale orders are non-refundable. Orders for designer items, mink fur hats, any hats in size 7 1/8 (57 cm) and below, any hats in size 7 5/8 (61 cm) and above are also non-refundable.

Please do not make returns before communicating with us.