Order Processing Time
Orders are generally shipped within 5 business days of their receipt, i.e. 5 working days from the moment your payment is approved excluding weekends and national holidays, unless the product page states otherwise. Custom made items may take extra time to be produced. Urgent order processing is available on request. If there is a specific deadline to be met, please make sure to indicate it using the checkout comments.
We ship from facilities located in the United States, Europe, and Russia. Orders from Europe and Russia are shipped via airmail, EMS, and UPS Express. Orders from within the United States are generally shipped via USPS but we may also use UPS and FedEx. Transit time is not guaranteed. In rare cases, there may be customs clearance delays. Recipients are responsible for any applicable duties or taxes. Shipping and handling charges are based on weight and volume. Unfortunately, we are unable to offer free shipping. If no postage is displayed, customers are encouraged to inquire in advance. Otherwise, we email about this once ordered items are packaged, weighed, and measured. Eligible countries are listed when creating an account. Please contact us if your country is not listed.
- Economy shipping option normally takes up to 14 business days but this may be extended during holidays. Shipments sent within the United States take up to 5 business days.
- Standard is a registered shipping method that requires signature on delivery. It normally takes up to 10 business days in transit with potential delays during holidays. Delivery progress can be followed online using tracking codes provided upon dispatch. For instance, Australia Post, Chronopost, Deutsche Post, Parcelforce, and USPS websites can be used for this purpose by customers in respective countries.
- Expedited 1-5 business day delivery may be arranged upon payment of extra charges as advised by us. Exact postage is calculated right before dispatch based on transportation fuel surcharges that change daily. Please note that the checkout quote is a placeholder that may be revised.
High Value Orders
Orders in excess of $300 may only be shipped via expedited mail.